Terms & Conditions

Updated August 11, 2023.

Nous sommes Internet Atlantic Inc.INTERNET ATLANTIQUE), and this is our agreement. We call it the Terms and Conditions (TERMES) that outline the Service that we are providing to you, “SERVICESet ce que nous allons vous facturer "PAIEMENT." Lorsque vous (CLIENT) faire des affaires avec INTERNET ATLANTIQUE, you agree to be bound by the terms and conditions of this agreement and the related Schedules listed.

Le TERMES of our agreement outline all the details of our business dealings. They include:

1. What we sold you
2. What do you need to pay us
3. How can you cancel your services
4. Obligations that we both have

INTERNET ATLANTIQUE may modify our TERMES occasionally and should consult this Schedule regularly to ensure their usage of the SERVICES conforms to the most recent version.

Le CLIENT agrees that if any portion of these TERMES of the SERVICES sold to you is held invalid or unenforceable, that portion will be construed consistent with applicable laws as nearly as possible. The remaining portions will remain in full force and effect.

Le CLIENT authorizes INTERNET ATLANTIQUE to cooperate with law enforcement authorities to investigate suspected criminal violations to enforce these TERMES of our SERVICES.  INTERNET ATLANTIQUE reserves the right at all times to disclose any information as the company, in its sole discretion, deems necessary to satisfy any applicable law, regulation, legal process or governmental request. 

Section 1: Security

Le CLIENT responsible for the security of all Equipment or devices that the Customer connects to the SERVICES ou INTERNET ATLANTIQUE‘s Equipment and Facilities.

Le CLIENT is responsible for any misuse of the SERVICES that originate from the CLIENT‘s account, even if such abuse or similar activities that any related person to you may commit, family, co-worker, employee, guest or any other person or business with access to the account. In addition, the CLIENT must ensure that others do not gain unauthorized access to the Services.

Le CLIENT must ensure that others do not gain unauthorized access to the SERVICES ou INTERNET ATLANTIQUE‘s Equipment and Facilities and are responsible for all costs associated with such unauthorized access.

If the CLIENT Equipment or INTERNET ATLANTIQUE Equipment and Facilities are lost or stolen, it will be the CLIENT ‘s responsibility to notify INTERNET ATLANTIQUE immediately. Any lost, damaged, or stolen Equipment is the responsibility of the CLIENT to replace. CLIENT will provide these costs when requested.

Section 2: Services

You may use the Services under the INTERNET ATLANTIQUE Acceptable Use Policies (AUP), which apply to such SERVICES as described in the Acceptable Use section of these TERMES.

Under no circumstances is the CLIENT permitted to resell, share, or otherwise distribute the SERVICES or any portion thereof to any third party without the express written consent of INTERNET ATLANTIQUE and the payment of any applicable charges. INTERNET ATLANTIQUE‘s residential SERVICES are strictly for the CLIENT‘s personal use.

It is the CLIENT‘s responsibility to ensure that the CLIENT‘s Equipment meets the requirements set out by INTERNET ATLANTIC, which are necessary to use the SERVICES, as may be amended from time to time.

Section 3: TV – Content and Programming

INTERNET ATLANTIQUE does not warrant the condition or Content of any programming the CLIENT can view through any of INTERNET ATLANTIC’s Services, including but not limited to Netflix, Youtube, or any TV SERVICES sold to you by INTERNET ATLANTIQUE. 

All video Programming is made available on a “subject to availability” basis. Some video Programming transmitted by INTERNET ATLANTIQUE, including sports events, maybe “blacked out” from time to time at the programmer’s request for copyright or other reasons. If the CLIENT circumvents or attempts to circumvent any of these “blackouts,” the CLIENT may be subject to legal action. Programming may also be subject to temporary interruption due to natural phenomena or causes outside of INTERNET ATLANTIC’s control. INTERNET ATLANTIQUE will not refund charges or credit the CLIENT for the blackout period or temporary interruptions.

Le CLIENT agrees that it shall make no claim against INTERNET ATLANTIQUE relating to the Content or respecting any information, product, SERVICES or software ordered through or provided by INTERNET ATLANTIQUE‘s SERVICES.

INTERNET ATLANTIQUE‘s residential SERVICES CUSTOMER’s are permitted to exhibit video Programming solely in the CLIENT‘s private residence, listed as the CLIENT‘s Service Location.

Section 4: SERVICES Interruption and Monitoring

Le CLIENT understands that INTERNET ATLANTIQUE may have to interrupt the SERVICES to perform Planned or Emergency Maintenance or for other technical reasons. Therefore, INTERNET ATLANTIQUE may interrupt the SERVICES or inspect INTERNET ATLANTIC’s Equipment and Facilities at any time, for any duration of time, without notice or liability to the CLIENT to perform Emergency Maintenance. INTERNET ATLANTIQUE will use reasonable efforts to minimize disruption to the SERVICES caused thereby.

Le CLIENT understands that the SERVICES may not function in the event of a network outage or power failure, regardless of where the power failure or network outage arises. In addition, a power failure or network outage may require INTERNET ATLANTIQUE to reset or reconfigure INTERNET ATLANTIQUE‘s Equipment and Facilities to reactivate the SERVICES.

Le CLIENT understands and acknowledges that the SERVICES or access to the SERVICES, including 9-1-1 Emergency Access may not function correctly, or at all, in the following circumstances:

1. if the CLIENT‘s Equipment or device fails, is not configured correctly or does not meet INTERNET ATLANTIQUE‘ requirements;
2. in the event of a network outage or extended power failure;
3. if the CLIENT tampers with or, in some cases, moves the Equipment or device to a location other than the Service Location;
4. or following Termination or suspension of the CLIENT‘s SERVICES.

Section 5: No Warranty for Uninterrupted Use

INTERNET ATLANTIQUE does not warrant uninterrupted use of the SERVICES.

Section 6: CUSTOMER-requested credits for service interruptions

CLIENT-requested credits for service interruptions that exceed four (4) hours are available and will be issued based on the Monthly rate for the interrupted SERVICES proportionate to the amount of downtime. Credits will be issued after an investigation as to the cause of the disruption when requested by you, the CLIENT. No credits will be issued if the underlying issues are related to the CLIENT‘s Equipment or other factors outside the control of INTERNET ATLANTIQUE.

Section 7: Equipment, Installation and Maintenance

INTERNET ATLANTIQUE‘s Equipment and Facilities are provided solely for the CLIENTL'utilisation par l'Union européenne de la SERVICES and will always remain the property of INTERNET ATLANTIQUE.

Le CLIENT agrees to keep all of INTERNET ATLANTIQUE‘s Equipment and Facilities free of lien or encumbrance. If the CLIENT becomes aware of any lien or encumbrance. In that case, the CLIENT is thereby responsible for notifying INTERNET ATLANTIQUE immediately and, at the CLIENT‘s expense, assisting INTERNET ATLANTIQUE in removing any lien or encumbrance.

Le CLIENT will be responsible for providing and maintaining, at the CLIENT‘s expense, the power, heating and air conditioning necessary to maintain the proper operating environment for the INTERNET ATLANTIQUE Equipment and Facilities in the Service Location. If the CLIENT fails to do so, the CLIENT shall reimburse INTERNET ATLANTIQUE for the actual and reasonable cost of repairing or replacing any of INTERNET ATLANTIQUE‘s Equipment and Facilities damaged or destroyed as a result of the CLIENT‘s failure.

INTERNET ATLANTIQUE is not responsible for the operation, maintenance, configuration, management, performance or use of the CLIENT‘s Equipment or device, including, without limitation, the compatibility of the CLIENT‘s Equipment or device with any of the SERVICES or with INTERNET ATLANTIQUE‘s Equipment and Facilities.

Section 8: Access to INTERNET ATLANTIC’s Equipment

Le CLIENT agrees to provide INTERNET ATLANTIQUE with access to INTERNET ATLANTIQUE‘s Equipment and Facilities, including remote access and access to the Service Location as may be reasonably necessary. INTERNET ATLANTIQUE‘s employees or sub-agents will show identification upon request.

Every attempt will occur to announce planned maintenance events to the CLIENT; however, by their nature, INTERNET ATLANTIQUE can’t provide advance notification for Emergency Maintenance events.

Suppose the CLIENT is not the owner of the Service Location. In that case, it is the CLIENT‘s responsibility to obtain and maintain access rights to enable INTERNET ATLANTIQUE employees and or agents to install, maintain and provide the SERVICES at the Service Location.

Section 9: Equipment Return Responsibilities

Upon the Termination, Early Termination, expiration or cancellation of any SERVICES with which the CLIENT used INTERNET ATLANTIQUE‘s Equipment and Facilities, the CLIENT agrees to return INTERNET ATLANTIQUE‘s Equipment and Facilities at the CLIENT‘s expense to INTERNET ATLANTIQUE in good working order within 10 business days of INTERNET ATLANTIQUE‘s request to return the Equipment. Please return our Equipment to avoid a $100 equipment charge which we will charge to your credit card on file or the pre-authorized account.

Section 10: Acceptable Use Policies (AUP)

The Acceptable Use Policies govern the CLIENTL'utilisation par l'Union européenne de la SERVICES and any devices and or Equipment and Facilities, including, without limitation, devices and software used in conjunction with the SERVICES fournie à l CLIENT par INTERNET ATLANTIQUE, as well as any equipment or device provided by the CLIENT for use with the SERVICES.

You can view our Acceptable Use Policies (AUP) ICI.

Section 11: Payment TERMS

Le CLIENT agrees to pay INTERNET ATLANTIQUE the total charges for the use of the SERVICES, including, without limitation: charges applicable to installation and activation; INTERNET ATLANTIQUE‘s Equipment and Facilities rental or deposits; processing charges; costs incurred by INTERNET ATLANTIQUE and interest charges, if the CLIENT‘s account is Past Due; diagnostic charges, service calls and repairs; Internet usage, toll-free, long distance, airtime and mobile data usage; messaging charges, roaming charges and any additional charges imposed by Third Party Providers; calling cards; directory assistance usage; pay-per-view and video on demand usage; plus any applicable federal, provincial or regulatory taxes or surcharges, incurred in connection with the use of the SERVICES.

INTERNET ATLANTIQUE will invoice the CLIENT each month in advance for the SERVICES, except for one-time charges, such as installation or activation charges, or charges dependent upon usage, which we will invoice in arrears. In addition, we will invoice prorated amounts for a partial Month of Service.

Le CLIENT agrees to pay all amounts before the Past Due Date indicated on the CLIENT‘s invoice by using any of the payment methods accepted by INTERNET ATLANTIQUE.

The Service Commencement Date is the completion date stated in a Connection Notice unless the CLIENT notifies INTERNET ATLANTIQUE that the SERVICES are not functioning correctly within seventy-two (72) hours of the Connection Notice, or the Date the CLIENT begins using the SERVICES, whichever comes first. For example, suppose the CLIENT notifies INTERNET ATLANTIQUE that the SERVICES are not functioning correctly. In that case, the Service Commencement Date will be the Date the CLIENT subsequently acknowledges that the SERVICES are working correctly or the Date the CLIENT begins using the SERVICES, whichever comes first.

Unless otherwise expressly agreed, the Service Term shall continue on a Month-to-Month basis after the expiration of the initial Service Term. The charges for Contracted SERVICES will automatically increase to the current Retail Rate.

If the CLIENT delays installation, INTERNET ATLANTIQUE may apply additional non-recurring charges.

Suppose any change in applicable law, regulation, decision, tariff, rule or order increases the costs of SERVICES to its CLIENTs. In that case, INTERNET ATLANTIQUE may pass such increased costs to the CLIENT.

All charges are net of applicable taxes.

Le CLIENT will notify INTERNET ATLANTIQUE immediately if INTERNET ATLANTIQUE‘s Equipment and Facilities or CLIENT Equipment are lost, stolen or destroyed. The CLIENT is responsible for all fees incurred before the CLIENT notifies INTERNET ATLANTIQUE and the cost of replacing INTERNET ATLANTIQUE‘s Equipment and Facilities.

Amounts owing that are Past Due are subject to a compounding late payment interest charge calculated on the outstanding amount at 2% per month interest (24% Annum) until paid in full.

Le CLIENT agrees to pay INTERNET ATLANTIQUE $25.00 for any voided credit card or preauthorized bank draft payment.

Past Due accounts are subject to Termination or suspension of the SERVICES par INTERNET ATLANTIQUE as specified in the INTERNET ATLANTIQUE-Initiated Termination or Suspension section of these TERMES of Service. Accordingly, we will require payment of the total amount due before restoral; however, INTERNET ATLANTIQUE is not under any obligation to restore the SERVICES to any person who continues to fail to make timely payment of the amounts due or abuses the Acceptable Use Policy (AUP) applies to the SERVICES.

INTERNET ATLANTIQUE requires that all INTERNET ATLANTIQUE Service CLIENTs use a preauthorized bank draft, Visa or MasterCard. Suppose the CLIENT is unwilling or unable to use a preauthorized bank draft, Visa or MasterCard. In that case, INTERNET ATLANTIQUE may, in its sole discretion, allow other forms of payment for a Monthly fee.

Receipt of banking information authorizes INTERNET ATLANTIQUE to charge fees to the bank account or credit card provided by the CLIENT à INTERNET ATLANTIQUE.

Le CLIENT is responsible for ensuring that the billing information provided to INTERNET ATLANTIQUE is accurate. The CLIENT agrees to notify INTERNET ATLANTIQUE within five (5) calendar days of any changes to billing information.

Le CLIENT is responsible for any costs, including legal fees and expenses, collection agency fees or payments and Court costs incurred by INTERNET ATLANTIQUE to collect any amounts owing under these TERMES of Service.

Refunds will only be issued if requested by the CLIENT within 30 days of the occurrence period.

Section 12: Disputed Invoices

Le CLIENT must bring invoice questions and disputes to INTERNET ATLANTIQUE‘s attention within three (3) Months of the initial invoice date. The CLIENT‘s failure to contact INTERNET ATLANTIQUE regarding any invoice within the three (3) Months will constitute the CLIENT‘s acceptance of the invoice.

Suppose the CLIENT reasonably disputes any portion of an INTERNET ATLANTIQUE invoice. In that case, the CLIENT must pay the undisputed part of the invoice and submit a notice of the claim (in a form reasonably requested by INTERNET ATLANTIQUE) for the disputed amount.

Section 13: Credit Approval & Security Deposit

Le CLIENT‘s acceptance of the SERVICES signifies the CLIENT‘s approval, authorization and acceptance of INTERNET ATLANTIQUE‘s initial and continuing credit review and approval.

Any deposit received by INTERNET ATLANTIQUE will be credited to the CLIENT‘s account after a minimum of six (6) consecutive months in good standing on SERVICES charges unless expressly outlined in a separate CLIENT agreement, contract, subscription or addendum.

Section 14: Provision of SERVICES

In offering the SERVICES to the CLIENT, INTERNET ATLANTIQUE provides no guarantee of service delivery date or merchantability warranty on the requested service date. The CLIENT acknowledges that INTERNET ATLANTIQUE shall not be liable to the CLIENT for any delays in delivering or attempting to deliver the SERVICES. The CLIENT also acknowledges that there are limitations and restrictions on the SERVICES and, accordingly, the SERVICES will only be provided where technology permits and subject to the availability of the SERVICES.

Le CLIENT understands that Equipment and SERVICES could have limited functionality and or be interrupted if INTERNET ATLANTIQUE or its Third Party Providers encounter disruption to their networks.

Section 15: What to do if you are Moving

Suppose a CLIENT relocates within INTERNET ATLANTIQUE‘s Service Area. In that case, the CLIENT can request to migrate their SERVICES to the new location, but the CLIENT is responsible for any new installation or system reconfiguration charges.

Le CLIENT understands that limitations may apply when moving within INTERNET ATLANTIQUE‘s Service Area and that INTERNET ATLANTIQUE cannot guarantee the availability, reliability or functionality of the CLIENT‘s current SERVICES. Additional charges could apply.

The ability to transfer a Service to a new location depends on the Service’s availability. Our SERVICES will Terminate if we cannot provide a Service at the new Site. The CLIENT must return INTERNET ATLANTIQUE‘s Equipment and Facilities to INTERNET ATLANTIQUE and pay all applicable fees.

Section 16: CUSTOMER-Initiated Termination

Le CLIENT may terminate the SERVICES by notifying INTERNET ATLANTIQUE. INTERNET ATLANTIQUE reserves the right to require written notification. The CLIENT will remain responsible for all charges due and payable as of the Termination, including applicable Early Termination charges.

Le CLIENT understands and acknowledges that the 9-1-1 emergency service will not work when SERVICES are terminated.

Le CLIENT agrees that if the SERVICES are terminated for any reason, the CLIENT will: pay INTERNET ATLANTIQUE in full any amounts due and outstanding for the use of the SERVICES, and all rental, lease or financing that is remaining on the account and return to INTERNET ATLANTIQUE, at the CLIENTs expense, INTERNET ATLANTIQUE‘s Equipment and Facilities;

Section 17 (a): INTERNET ATLANTIC-Initiated Termination or Suspension

INTERNET ATLANTIQUE may restrict, block, suspend or terminate all or any part of the SERVICES immediately where the CLIENT:

1. fails to make timely or adequate payment for the SERVICES;
2. makes a general assignment for the benefit of its creditors
3. file a voluntary petition in bankruptcy or any petition or answer seeking, consenting to, or acquiescing in reorganization, arrangement, adjustment, composition, liquidation, dissolution or similar relief;
4. is forced into an involuntary petition for bankruptcy or other insolvency protection against the CLIENT which is filed and not dismissed within two (2) Months;
5. fails to provide INTERNET ATLANTIQUE with reasonable entry and access to install, inspect, repair, replace or to perform necessary maintenance on INTERNET ATLANTIQUE‘s Equipment and Facilities;
6. is in breach of any term or condition of these TERMES of Service;
7. relocates, alters, abuses, or disconnects INTERNET ATLANTIQUE‘s Equipment and Facilities;
8. increases the use of usage-based SERVICES resulting in an abnormal risk of loss for INTERNET ATLANTIQUE, unless within ten (10) business day’s notice thereof by INTERNET ATLANTIQUE, the CLIENT provides adequate security for payment for Service; exceeds Overage; or
9. interferes with the operation or functionality of INTERNET ATLANTIQUE‘s network.

Section 17 (b): INTERNET ATLANTIC-Termination or Suspension Process

If any of the conditions of Section 17 (a) are met, and at the sole discretion of INTERNET ATLANTIQUE will both SUSPEND and TERMINATE restrict as outlined:

1.  INTERNET ATLANTIQUE will suspend SERVICES by the 15th of each MONTH for SERVICES that are unpaid for any reason. If Payment is not received by the 20th day of the same MONTH, INTERNET ATLANTIQUE will fully TERMINATE services. CLIENT will remain responsible for any billing and usage up-to to the point of CANCELLATION and will remain responsible for the return of EQUIPMENT outlined in this agreement.
2.  IF YOUR ACCOUNT IS SUSPENDED: To have your service(s) restored the overdue balance must be paid in full.
3. IF YOUR ACCOUNT IS TERMINATED AND YOU WISH TO HAVE IT RECONNECTED: The overdue balance, the upcoming month, and a reactivation fee of $60 + tax must be paid in full.

Section 18: INTERNET ATLANTIC’s Liability

INTERNET ATLANTIQUE shall not be liable to the CLIENT or any other person for:

1. any interruption or unavailability of the SERVICES, including, without limitation, any interruption or unavailability of emergency 9-1-1 Service;
2. any act or omission of any Third Party Provider;
3. changes to INTERNET ATLANTIQUE‘s Service Area
4. any SERVICES and features that may not be available or function correctly with CLIENT‘s Equipment
5. the CLIENT‘s conduct, acts or omissions;
6. any event beyond the reasonable control of INTERNET ATLANTIQUE including acts of God, inclement weather (including lightning), power failures, labour disputes, riots or civil disputes, war or armed conflict, any law, governmental order, decision or regulation, or order of any court or regulatory agency or tribunal of competent jurisdiction;
7. INTERNET ATLANTIQUE‘s failure, for any reason, to activate the SERVICES on the activation date that the CLIENT requested or the Date provided to the CLIENT par INTERNET ATLANTIQUE;
8. any defacement of, or damage to, the Service Location resulting from the attachment of any instruments, apparatus or associated wiring and or INTERNET ATLANTIQUE‘s Equipment and Facilities, or removal thereof.

Section 19: Limitation of Liability and Indemnification

The maximum aggregate liability of INTERNET ATLANTIQUE to the CLIENT shall be limited to direct damages in an amount not to exceed the charges paid in the three (3) Month period immediately preceding the date on which such claim first arose for the SERVICES giving rise to such claim, even if the claim is a continuing one.

Under no circumstances shall INTERNET ATLANTIQUE be liable to the CLIENT or any third party for any indirect, special, or consequential damages, including loss of profits and loss of business opportunities, that result in any way from these TERMES of Service, including the CLIENTL'utilisation par l'Union européenne de la SERVICES and or INTERNET ATLANTIQUE‘s Equipment and Facilities, or the CLIENT‘s reliance on or use of any information, Service, merchandise or material viewed or provided on or through use of the SERVICES, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in reception or transmission, or failure of performance of the SERVICES.

Le CLIENT acknowledges and agrees that INTERNET ATLANTIQUE and its Employees will not be liable for any injury, death or damage to persons or property arising directly or indirectly from or relating to the 9-1-1 Service. The CLIENT agrees to indemnify and hold harmless INTERNET ATLANTIQUE and its Employees for any liabilities, claims, damages, losses and expenses (including reasonable legal fees and costs) which the CLIENT may suffer or incur, arising directly or indirectly out of or relating to the CLIENT‘s failure to obtain access to 9-1-1 Service.

Notwithstanding any other provision hereof except those expressly outlined in a separate CLIENT agreement, contract, subscription or addendum, neither party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages (including, without limitation, damages for lost profits, lost revenues or the cost of purchasing replacement SERVICES) arising out of the performance or failure to perform.

Section 20: Limited Warranty

INTERNET ATLANTIQUE makes no warranties or representations, express or implied, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability or fitness for a particular use.

We provide INTERNET ATLANTIQUE‘s Equipment and SERVICES on an “as is” and “as available” basis without warranties or conditions of any kind and does not warrant uninterrupted use or operation of the SERVICES.

Section 21: Legal Disputes and Governing Law

These TERMES of Service, your use of the Site and the SERVICES and all related matters are governed solely by the laws of the Province of Ontario and applicable laws of Canada. Any disputes between the parties will be within the exclusive jurisdiction of the courts in Ontario, Canada.

Section 22 General

Le CLIENT acknowledges executing these TERMES of Service on behalf of all persons who use the SERVICES. The CLIENT assumes all liability for such use of the SERVICES and is responsible for ensuring that all such other users understand and comply with the TERMES and conditions of  these TERMES of Service.

Le CLIENT acknowledges and agrees to receive communications from INTERNET ATLANTIQUE via email. CLIENT agrees that INTERNET ATLANTIQUE is granted rights to email CLIENT concerning the rules outlined in CASL (Canadian Anti-spam Legislation).

Le CLIENT agrees not to defame or disparage INTERNET ATLANTIQUE, INTERNET ATLANTIQUE‘s logos, trademarks or trade names.

Le CLIENT understands that INTERNET ATLANTIQUE will use a Third Party Provider for all or part of the Service. The CLIENT agrees that the CLIENT has no contractual relationship with the Third Party Provider and is not a third party beneficiary of any agreement between INTERNET ATLANTIQUE and the Third Party Provider. The CLIENT further agrees that the Third Party Provider shall have no legal, equitable, or other liability of any kind to the CLIENT.

Section 23: Confidentiality

INTERNET ATLANTIQUE may disclose any information with the guidelines set out in INTERNET ATLANTIQUE‘s Privacy Policy, as is necessary to:

1. satisfy any legal, regulatory or government request;
2. operate the SERVICES properly; or
3. protect INTERNET ATLANTIQUE or its CLIENTs.
4. Le CLIENT may view INTERNET ATLANTIQUE Privacy Policy at www.internetatlantic.com.

Section 24: INTERNET ATLANTIC Acceptable Use Policy (AUP)

Cette annexe fait partie de la TERMES de service et constitue un accord entre INTERNET ATLANTIQUE Inc.INTERNET ATLANTIQUE) et le CLIENT. This Acceptable Use Policy (AUP) governs the CLIENTL'utilisation par l'Union européenne de la SERVICES et tout appareil ou équipement, y compris, sans s'y limiter, les appareils et logiciels utilisés en conjonction avec le système d'information sur la santé. SERVICES fournie à l CLIENT par INTERNET ATLANTIQUE comme tout CLIENT Matériel utilisé avec le SERVICES.

The Acceptable Use Policy (AUP) can be viewed ICI:

Section 25: IP Addresses 

INTERNET ATLANTIQUE owns all IP addresses provided to the CLIENT. Therefore, INTERNET ATLANTIQUE may modify or change such addresses at any point and shall not be required to compensate the CLIENT for such changes.

Section 26: Traffic Management

1. INTERNET ATLANTIQUE may use various traffic management tools to support and ensure the integrity of our network & security operations to ensure the best possible experience for all INTERNET ATLANTIQUE CLIENTs.
2. INTERNET ATLANTIQUE manages the integrity of the network from attacks, viruses, spam, malware, denial of service attacks and other malicious activities, including blocking various outgoing Port connections.

Section 27:  Internet Speed Tests (FTTB, Cable)

Maximum internet speeds are not guaranteed with vendor-provided equipment unless Frontier specifically supplies and verifies a unique equipment design and configuration capable of supporting speeds exceeding 1 Gbps. Actual speeds may vary due to technical factors and operational practices. The maximum download speed for a single device is constrained by its Ethernet card, which typically does not support speeds above 1 Gbps. Therefore, speeds over 1 Gbps are generally only achievable by simultaneously using three or more devices connected via multiple wired connections to reach the total maximum download speed advertised.

Permitted Testing Tools

There are many sites on the Internet that offer Internet speed tests and broadband speed tests can be performed using various methods of which many may manufacture or impact the resulting numbers for various reasons. Only INTERNET ATLANTIQUE networks AUTHORIZED SPEED TEST and test plans will be permitted to determine effective bandwidth utilization.

Internet Speed Tests (Third Party)

While HTML5-based speed tests are more accurate than tests that use Java and Adobe Flash. We wish to point out that multithread tests such as those used by Ookla (Speedtest.net and branded by many ISPs) don’t represent real-world network traffic especially with high bandwidth services or private MPLS links.

Section 28: Voice SERVICES

Access to Enhanced 9-1-1 Emergency Service and 911 Service Explanation and Differences with your traditional phone phone line:

Understanding the distinctions between traditional 911 emergency services and VoIP 911 services, as offered by Internet Atlantic, is crucial for ensuring your safety and the safety of those around you. Traditional 911 services automatically provide emergency operators with your location and phone number, a feature often not available with VoIP 911 services. With Internet Atlantic’s VoIP 911 service, you are responsible for providing this critical information during an emergency call. Therefore, it is imperative that customers take the initiative to familiarize themselves with these differences to be adequately prepared in case of an emergency. Internet Atlantic has detailed resources to assist in this understanding. You can learn more about the specifics of our 911 service at Internet Atlantic’s Explication du service 911. Additionally, to ensure you are fully prepared, it’s recommended to read through the 911 Calling Tips Section on our website for further guidance. By being informed about these differences and how to effectively use the VoIP 911 service, you enhance your ability to respond swiftly and accurately in emergency situations, which could be life-saving.

Enhanced 9-1-1 (E9-1-1) must permanently correspond to the address and municipality of the CUSTOMER’s Service Location. When dialling 9-1-1, the call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to the CUSTOMER’s address. As a result, the emergency operator will have the CUSTOMER’s telephone and address information which the emergency operator will verify with you during a 911 call.

E9-1-1 will only function if an accurate Service Location address is in the 9-1-1 database.

Telephone Listings and Directories

INTERNET ATLANTIQUE does not supply or remit CLIENT information to any directory SERVICES.

Transferring Numbers

When requesting to transfer a telephone number currently assigned from another service provider to INTERNET ATLANTIQUE, the CLIENT represents and warrants that the CLIENT has the right to make the request and to authorize INTERNET ATLANTIQUE to make the transfer-in request to the other service provider on the CLIENT‘s behalf and to share the CLIENT‘s name, telephone number, address and additional personal information relevant to the transfer request with the other service provider. In addition, the CLIENT agrees to complete and sign a request form if necessary.

If the CLIENT wants to transfer the CLIENT‘s telephone number to another service provider, then, provided that the CLIENT‘s account and telephone number are active, INTERNET ATLANTIQUE will process a “transfer-out” request from the CLIENT‘s new chosen service provider, providing that no amounts are past due.

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