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Understanding 9-1-1 Calls with Internet Atlantic Service

Our Internet Atlantic Service offers a different type of 9-1-1 emergency calling compared to traditional landline services. It’s important to understand these differences:

Routing Process: When you dial 9-1-1, your call goes to a third-party call center (handled by an Operator) before reaching the appropriate emergency response team. This extra step may cause delays.

Address and Phone Number: Unlike landline 9-1-1 calls, our service doesn’t automatically provide your location and phone number. You’ll need to tell the Operator these details.

Stay on the Line: Don’t hang up during a 9-1-1 call until you’re told to. If the call drops, call back immediately. Remember, the Operator and emergency services can’t call you back automatically.

Different Handling: Emergency services may process your 9-1-1 call differently from landline calls.

International Limitations: Calls from outside Canada and the U.S. won’t go through. You’ll need to use a different service for 9-1-1 emergencies.

Power Outages: If there’s no power, the service, including 9-1-1 calling, won’t work.

Internet Dependency: The service relies on the internet, so network issues could slow down or affect your call.

Your Responsibilities

Inform Others: Make sure anyone using the service knows about these 9-1-1 limitations.

Update Location Info: If you move your VoIP phone or adapter, update your address and phone number near each phone for easy access during emergencies.


You agree to protect Internet Atlantic from any legal issues that might arise from misrouted, blocked, or delayed 9-1-1 calls made through our service.

Read more about our 911 Calling Tips Section for more guidance.