In a recent CBC News article, the challenges Canadian consumers face with unexpected price hikes from major telecom providers, such as Bell and Rogers, were highlighted. Customers often sign up for services at promotional rates, only to experience significant increases once these promotions end. This practice has led to widespread frustration, with many consumers enduring long hold times to negotiate better rates, only to find their bills remain high or even increase further. The CRTC has expressed concern over these tactics, emphasizing the need for transparent pricing and clear communication from service providers
At Internet Atlantic, we stand firmly against these deceptive tactics. We believe in straightforward, easy-to-understand agreements that are free from hidden fees or tricky promotional rates. Unlike larger providers like, who often lure customers with low introductory rates that later escalate, we provide honest pricing from the start. Many customers report spending hours with call centers, struggling to secure temporary rollbacks, only to face even higher bills later. This issue is particularly challenging for older adults who may find such processes frustrating and complex. We prioritize a simple, predictable approach to protect all our customers, especially vulnerable ones, from these unnecessary stresses.
This isn’t about regulatory access to networks; while major providers have opened their Fiber to the Building (FTTB) networks, the real issue is their marketing strategies. Typically, a 1-gigabit service should range from $100 to $129. However, many customers are lured in at $60, only to see prices surge beyond $140 once promotions end. By choosing Internet Atlantic, consumers can avoid these surprises and enjoy fair, transparent rates around $100 to $119 consistently. The only reason for any price difference is our straightforward approach to options: some customers prefer to pay upfront for a modem, while others opt for rental, and there may be installation charges. Internet Atlantic tends to be on the higher side but comes with zero hidden charges—modem and installation are included, and you can cancel anytime. This clear and honest pricing model gives customers reliable service without unexpected costs.
Additionally, consumers should watch out for “flanker brands” disguised as independent providers. Several smaller ISPs, including Comwave, Distributel, Altima, Oxio and Start.ca, have been acquired by large telecoms, making it harder to find truly independent options. With Internet Atlantic, you can be confident in transparent, reliable service without hidden tactics or pricing games.
For those curious about whether they need the high speeds often marketed by major providers, we invite you to read our article, Gigabit Internet: Necessary Upgrade or Costly Overkill?, available here. This article provides valuable insights into whether gigabit internet is a necessary upgrade or just another costly add-on promoted by big providers. We’re committed to helping customers make informed decisions based on their actual needs, avoiding unnecessary expenses or confusion.
By choosing Internet Atlantic, you’re selecting a provider that prioritizes transparency and fairness, ensuring a hassle-free experience and protecting you from the pitfalls of fluctuating rates and hidden fees.
