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Terms & Conditions

Updated August 11, 2023.

We’re Internet Atlantic Inc. (INTERNET ATLANTIC), and this is our agreement. We call it the Terms and Conditions (TERMS) that outline the Service that we are providing to you, “SERVICES,” and what we are going to bill you for “PAYMENT.” When you (CUSTOMER) do business with INTERNET ATLANTIC, you agree to be bound by the terms and conditions of this agreement and the related Schedules listed.

The TERMS of our agreement outline all the details of our business dealings. They include:

  1. What we sold you
  2. What do you need to pay us
  3. How can you cancel your services
  4. Obligations that we both have

INTERNET ATLANTIC may modify our TERMS occasionally and should consult this Schedule regularly to ensure their usage of the SERVICES conforms to the most recent version.

The CUSTOMER agrees that if any portion of these TERMS of the SERVICES sold to you is held invalid or unenforceable, that portion will be construed consistent with applicable laws as nearly as possible. The remaining portions will remain in full force and effect.

The CUSTOMER authorizes INTERNET ATLANTIC to cooperate with law enforcement authorities to investigate suspected criminal violations to enforce these TERMS of our SERVICES.  INTERNET ATLANTIC reserves the right at all times to disclose any information as the company, in its sole discretion, deems necessary to satisfy any applicable law, regulation, legal process or governmental request. 

Section 1: Security

The CUSTOMER responsible for the security of all Equipment or devices that the Customer connects to the SERVICES or INTERNET ATLANTIC‘s Equipment and Facilities.

The CUSTOMER is responsible for any misuse of the SERVICES that originate from the CUSTOMER‘s account, even if such abuse or similar activities that any related person to you may commit, family, co-worker, employee, guest or any other person or business with access to the account. In addition, the CUSTOMER must ensure that others do not gain unauthorized access to the Services.

The CUSTOMER must ensure that others do not gain unauthorized access to the SERVICES or INTERNET ATLANTIC‘s Equipment and Facilities and are responsible for all costs associated with such unauthorized access.

If the CUSTOMER Equipment or INTERNET ATLANTIC Equipment and Facilities are lost or stolen, it will be the CUSTOMER ‘s responsibility to notify INTERNET ATLANTIC immediately. Any lost, damaged, or stolen Equipment is the responsibility of the CUSTOMER to replace. CUSTOMER will provide these costs when requested.

Section 2: Services

You may use the Services under the INTERNET ATLANTIC Acceptable Use Policies (AUP), which apply to such SERVICES as described in the Acceptable Use section of these TERMS.

Under no circumstances is the CUSTOMER permitted to resell, share, or otherwise distribute the SERVICES or any portion thereof to any third party without the express written consent of INTERNET ATLANTIC and the payment of any applicable charges. INTERNET ATLANTIC‘s residential SERVICES are strictly for the CUSTOMER‘s personal use.

It is the CUSTOMER‘s responsibility to ensure that the CUSTOMER‘s Equipment meets the requirements set out by INTERNET ATLANTIC, which are necessary to use the SERVICES, as may be amended from time to time.

Section 3: TV – Content and Programming

INTERNET ATLANTIC does not warrant the condition or Content of any programming the CUSTOMER can view through any of INTERNET ATLANTIC’s Services, including but not limited to Netflix, Youtube, or any TV SERVICES sold to you by INTERNET ATLANTIC. 

All video Programming is made available on a “subject to availability” basis. Some video Programming transmitted by INTERNET ATLANTIC, including sports events, maybe “blacked out” from time to time at the programmer’s request for copyright or other reasons. If the CUSTOMER circumvents or attempts to circumvent any of these “blackouts,” the CUSTOMER may be subject to legal action. Programming may also be subject to temporary interruption due to natural phenomena or causes outside of INTERNET ATLANTIC’s control. INTERNET ATLANTIC will not refund charges or credit the CUSTOMER for the blackout period or temporary interruptions.

The CUSTOMER agrees that it shall make no claim against INTERNET ATLANTIC relating to the Content or respecting any information, product, SERVICES or software ordered through or provided by INTERNET ATLANTIC‘s SERVICES.

INTERNET ATLANTIC‘s residential SERVICES CUSTOMER’s are permitted to exhibit video Programming solely in the CUSTOMER‘s private residence, listed as the CUSTOMER‘s Service Location.

Section 4: SERVICES Interruption and Monitoring

The CUSTOMER understands that INTERNET ATLANTIC may have to interrupt the SERVICES to perform Planned or Emergency Maintenance or for other technical reasons. Therefore, INTERNET ATLANTIC may interrupt the SERVICES or inspect INTERNET ATLANTIC’s Equipment and Facilities at any time, for any duration of time, without notice or liability to the CUSTOMER to perform Emergency Maintenance. INTERNET ATLANTIC will use reasonable efforts to minimize disruption to the SERVICES caused thereby.

The CUSTOMER understands that the SERVICES may not function in the event of a network outage or power failure, regardless of where the power failure or network outage arises. In addition, a power failure or network outage may require INTERNET ATLANTIC to reset or reconfigure INTERNET ATLANTIC‘s Equipment and Facilities to reactivate the SERVICES.

The CUSTOMER understands and acknowledges that the SERVICES or access to the SERVICES, including 9-1-1 Emergency Access may not function correctly, or at all, in the following circumstances:

  1. if the CUSTOMER‘s Equipment or device fails, is not configured correctly or does not meet INTERNET ATLANTIC‘ requirements;
  2. in the event of a network outage or extended power failure;
  3. if the CUSTOMER tampers with or, in some cases, moves the Equipment or device to a location other than the Service Location;
  4. or following Termination or suspension of the CUSTOMER‘s SERVICES.

Section 5: No Warranty for Uninterrupted Use

INTERNET ATLANTIC does not warrant uninterrupted use of the SERVICES.

Section 6: CUSTOMER-requested credits for service interruptions

CUSTOMER-requested credits for service interruptions that exceed four (4) hours are available and will be issued based on the Monthly rate for the interrupted SERVICES proportionate to the amount of downtime. Credits will be issued after an investigation as to the cause of the disruption when requested by you, the CUSTOMER. No credits will be issued if the underlying issues are related to the CUSTOMER‘s Equipment or other factors outside the control of INTERNET ATLANTIC.

Section 7: Equipment, Installation and Maintenance

INTERNET ATLANTIC‘s Equipment and Facilities are provided solely for the CUSTOMER‘s use of the SERVICES and will always remain the property of INTERNET ATLANTIC.

The CUSTOMER agrees to keep all of INTERNET ATLANTIC‘s Equipment and Facilities free of lien or encumbrance. If the CUSTOMER becomes aware of any lien or encumbrance. In that case, the CUSTOMER is thereby responsible for notifying INTERNET ATLANTIC immediately and, at the CUSTOMER‘s expense, assisting INTERNET ATLANTIC in removing any lien or encumbrance.

The CUSTOMER will be responsible for providing and maintaining, at the CUSTOMER‘s expense, the power, heating and air conditioning necessary to maintain the proper operating environment for the INTERNET ATLANTIC Equipment and Facilities in the Service Location. If the CUSTOMER fails to do so, the CUSTOMER shall reimburse INTERNET ATLANTIC for the actual and reasonable cost of repairing or replacing any of INTERNET ATLANTIC‘s Equipment and Facilities damaged or destroyed as a result of the CUSTOMER‘s failure.

INTERNET ATLANTIC is not responsible for the operation, maintenance, configuration, management, performance or use of the CUSTOMER‘s Equipment or device, including, without limitation, the compatibility of the CUSTOMER‘s Equipment or device with any of the SERVICES or with INTERNET ATLANTIC‘s Equipment and Facilities.

Section 8: Access to INTERNET ATLANTIC’s Equipment

The CUSTOMER agrees to provide INTERNET ATLANTIC with access to INTERNET ATLANTIC‘s Equipment and Facilities, including remote access and access to the Service Location as may be reasonably necessary. INTERNET ATLANTIC‘s employees or sub-agents will show identification upon request.

Every attempt will occur to announce planned maintenance events to the CUSTOMER; however, by their nature, INTERNET ATLANTIC can’t provide advance notification for Emergency Maintenance events.

Suppose the CUSTOMER is not the owner of the Service Location. In that case, it is the CUSTOMER‘s responsibility to obtain and maintain access rights to enable INTERNET ATLANTIC employees and or agents to install, maintain and provide the SERVICES at the Service Location.

Section 9: Equipment Return Responsibilities

Upon the Termination, Early Termination, expiration or cancellation of any SERVICES with which the CUSTOMER used INTERNET ATLANTIC‘s Equipment and Facilities, the CUSTOMER agrees to return INTERNET ATLANTIC‘s Equipment and Facilities at the CUSTOMER‘s expense to INTERNET ATLANTIC in good working order within 10 business days of INTERNET ATLANTIC‘s request to return the Equipment. Please return our Equipment to avoid a $100 equipment charge which we will charge to your credit card on file or the pre-authorized account.

Section 10: Acceptable Use Policies (AUP)

The Acceptable Use Policies govern the CUSTOMER‘s use of the SERVICES and any devices and or Equipment and Facilities, including, without limitation, devices and software used in conjunction with the SERVICES provided to the CUSTOMER by INTERNET ATLANTIC, as well as any equipment or device provided by the CUSTOMER for use with the SERVICES.

You can view our Acceptable Use Policies (AUP) HERE.

Section 11: Payment TERMS

The CUSTOMER agrees to pay INTERNET ATLANTIC the total charges for the use of the SERVICES, including, without limitation: charges applicable to installation and activation; INTERNET ATLANTIC‘s Equipment and Facilities rental or deposits; processing charges; costs incurred by INTERNET ATLANTIC and interest charges, if the CUSTOMER‘s account is Past Due; diagnostic charges, service calls and repairs; Internet usage, toll-free, long distance, airtime and mobile data usage; messaging charges, roaming charges and any additional charges imposed by Third Party Providers; calling cards; directory assistance usage; pay-per-view and video on demand usage; plus any applicable federal, provincial or regulatory taxes or surcharges, incurred in connection with the use of the SERVICES.

INTERNET ATLANTIC will invoice the CUSTOMER each month in advance for the SERVICES, except for one-time charges, such as installation or activation charges, or charges dependent upon usage, which we will invoice in arrears. In addition, we will invoice prorated amounts for a partial Month of Service.

The CUSTOMER agrees to pay all amounts before the Past Due Date indicated on the CUSTOMER‘s invoice by using any of the payment methods accepted by INTERNET ATLANTIC.

The Service Commencement Date is the completion date stated in a Connection Notice unless the CUSTOMER notifies INTERNET ATLANTIC that the SERVICES are not functioning correctly within seventy-two (72) hours of the Connection Notice, or the Date the CUSTOMER begins using the SERVICES, whichever comes first. For example, suppose the CUSTOMER notifies INTERNET ATLANTIC that the SERVICES are not functioning correctly. In that case, the Service Commencement Date will be the Date the CUSTOMER subsequently acknowledges that the SERVICES are working correctly or the Date the CUSTOMER begins using the SERVICES, whichever comes first.

Unless otherwise expressly agreed, the Service Term shall continue on a Month-to-Month basis after the expiration of the initial Service Term. The charges for Contracted SERVICES will automatically increase to the current Retail Rate.

If the CUSTOMER delays installation, INTERNET ATLANTIC may apply additional non-recurring charges.

Suppose any change in applicable law, regulation, decision, tariff, rule or order increases the costs of SERVICES to its CUSTOMERs. In that case, INTERNET ATLANTIC may pass such increased costs to the CUSTOMER.

All charges are net of applicable taxes.

The CUSTOMER will notify INTERNET ATLANTIC immediately if INTERNET ATLANTIC‘s Equipment and Facilities or CUSTOMER Equipment are lost, stolen or destroyed. The CUSTOMER is responsible for all fees incurred before the CUSTOMER notifies INTERNET ATLANTIC and the cost of replacing INTERNET ATLANTIC‘s Equipment and Facilities.

Amounts owing that are Past Due are subject to a compounding late payment interest charge calculated on the outstanding amount at 2% per month interest (24% Annum) until paid in full.

The CUSTOMER agrees to pay INTERNET ATLANTIC $25.00 for any voided credit card or preauthorized bank draft payment.

Past Due accounts are subject to Termination or suspension of the SERVICES by INTERNET ATLANTIC as specified in the INTERNET ATLANTIC-Initiated Termination or Suspension section of these TERMS of Service. Accordingly, we will require payment of the total amount due before restoral; however, INTERNET ATLANTIC is not under any obligation to restore the SERVICES to any person who continues to fail to make timely payment of the amounts due or abuses the Acceptable Use Policy (AUP) applies to the SERVICES.

INTERNET ATLANTIC requires that all INTERNET ATLANTIC Service CUSTOMERs use a preauthorized bank draft, Visa or MasterCard. Suppose the CUSTOMER is unwilling or unable to use a preauthorized bank draft, Visa or MasterCard. In that case, INTERNET ATLANTIC may, in its sole discretion, allow other forms of payment for a Monthly fee.

Receipt of banking information authorizes INTERNET ATLANTIC to charge fees to the bank account or credit card provided by the CUSTOMER to INTERNET ATLANTIC.

The CUSTOMER is responsible for ensuring that the billing information provided to INTERNET ATLANTIC is accurate. The CUSTOMER agrees to notify INTERNET ATLANTIC within five (5) calendar days of any changes to billing information.

The CUSTOMER is responsible for any costs, including legal fees and expenses, collection agency fees or payments and Court costs incurred by INTERNET ATLANTIC to collect any amounts owing under these TERMS of Service.

Refunds will only be issued if requested by the CUSTOMER within 30 days of the occurrence period.

Section 12: Disputed Invoices

The CUSTOMER must bring invoice questions and disputes to INTERNET ATLANTIC‘s attention within three (3) Months of the initial invoice date. The CUSTOMER‘s failure to contact INTERNET ATLANTIC regarding any invoice within the three (3) Months will constitute the CUSTOMER‘s acceptance of the invoice.

Suppose the CUSTOMER reasonably disputes any portion of an INTERNET ATLANTIC invoice. In that case, the CUSTOMER must pay the undisputed part of the invoice and submit a notice of the claim (in a form reasonably requested by INTERNET ATLANTIC) for the disputed amount.

Section 13: Credit Approval & Security Deposit

The CUSTOMER‘s acceptance of the SERVICES signifies the CUSTOMER‘s approval, authorization and acceptance of INTERNET ATLANTIC‘s initial and continuing credit review and approval.

Any deposit received by INTERNET ATLANTIC will be credited to the CUSTOMER‘s account after a minimum of six (6) consecutive months in good standing on SERVICES charges unless expressly outlined in a separate CUSTOMER agreement, contract, subscription or addendum.

Section 14: Provision of SERVICES

In offering the SERVICES to the CUSTOMER, INTERNET ATLANTIC provides no guarantee of service delivery date or merchantability warranty on the requested service date. The CUSTOMER acknowledges that INTERNET ATLANTIC shall not be liable to the CUSTOMER for any delays in delivering or attempting to deliver the SERVICES. The CUSTOMER also acknowledges that there are limitations and restrictions on the SERVICES and, accordingly, the SERVICES will only be provided where technology permits and subject to the availability of the SERVICES.

The CUSTOMER understands that Equipment and SERVICES could have limited functionality and or be interrupted if INTERNET ATLANTIC or its Third Party Providers encounter disruption to their networks.

Section 15: What to do if you are Moving

Suppose a CUSTOMER relocates within INTERNET ATLANTIC‘s Service Area. In that case, the CUSTOMER can request to migrate their SERVICES to the new location, but the CUSTOMER is responsible for any new installation or system reconfiguration charges.

The CUSTOMER understands that limitations may apply when moving within INTERNET ATLANTIC‘s Service Area and that INTERNET ATLANTIC cannot guarantee the availability, reliability or functionality of the CUSTOMER‘s current SERVICES. Additional charges could apply.

The ability to transfer a Service to a new location depends on the Service’s availability. Our SERVICES will Terminate if we cannot provide a Service at the new Site. The CUSTOMER must return INTERNET ATLANTIC‘s Equipment and Facilities to INTERNET ATLANTIC and pay all applicable fees.

Section 16: CUSTOMER-Initiated Termination

The CUSTOMER may terminate the SERVICES by notifying INTERNET ATLANTIC. INTERNET ATLANTIC reserves the right to require written notification. The CUSTOMER will remain responsible for all charges due and payable as of the Termination, including applicable Early Termination charges.

The CUSTOMER understands and acknowledges that the 9-1-1 emergency service will not work when SERVICES are terminated.

The CUSTOMER agrees that if the SERVICES are terminated for any reason, the CUSTOMER will: pay INTERNET ATLANTIC in full any amounts due and outstanding for the use of the SERVICES, and all rental, lease or financing that is remaining on the account and return to INTERNET ATLANTIC, at the CUSTOMERs expense, INTERNET ATLANTIC‘s Equipment and Facilities;

Section 17 (a): INTERNET ATLANTIC-Initiated Termination or Suspension

INTERNET ATLANTIC may restrict, block, suspend or terminate all or any part of the SERVICES immediately where the CUSTOMER:

  1. fails to make timely or adequate payment for the SERVICES;
  2. makes a general assignment for the benefit of its creditors
  3. file a voluntary petition in bankruptcy or any petition or answer seeking, consenting to, or acquiescing in reorganization, arrangement, adjustment, composition, liquidation, dissolution or similar relief;
  4. is forced into an involuntary petition for bankruptcy or other insolvency protection against the CUSTOMER which is filed and not dismissed within two (2) Months;
  5. fails to provide INTERNET ATLANTIC with reasonable entry and access to install, inspect, repair, replace or to perform necessary maintenance on INTERNET ATLANTIC‘s Equipment and Facilities;
  6. is in breach of any term or condition of these TERMS of Service;
  7. relocates, alters, abuses, or disconnects INTERNET ATLANTIC‘s Equipment and Facilities;
  8. increases the use of usage-based SERVICES resulting in an abnormal risk of loss for INTERNET ATLANTIC, unless within ten (10) business day’s notice thereof by INTERNET ATLANTIC, the CUSTOMER provides adequate security for payment for Service; exceeds Overage; or
  9. interferes with the operation or functionality of INTERNET ATLANTIC‘s network.

Section 17 (b): INTERNET ATLANTIC-Termination or Suspension Process

If any of the conditions of Section 17 (a) are met, and at the sole discretion of INTERNET ATLANTIC will both SUSPEND and TERMINATE restrict as outlined:

  1.  INTERNET ATLANTIC will suspend SERVICES by the 15th of each MONTH for SERVICES that are unpaid for any reason. If Payment is not received by the 20th day of the same MONTH, INTERNET ATLANTIC will fully TERMINATE services. CUSTOMER will remain responsible for any billing and usage up-to to the point of CANCELLATION and will remain responsible for the return of EQUIPMENT outlined in this agreement.
  2.  IF YOUR ACCOUNT IS SUSPENDED: To have your service(s) restored the overdue balance must be paid in full.
  3. IF YOUR ACCOUNT IS TERMINATED AND YOU WISH TO HAVE IT RECONNECTED: The overdue balance, the upcoming month, and a reactivation fee of $60 + tax must be paid in full.

Section 18: INTERNET ATLANTIC’s Liability

INTERNET ATLANTIC shall not be liable to the CUSTOMER or any other person for:

  1. any interruption or unavailability of the SERVICES, including, without limitation, any interruption or unavailability of emergency 9-1-1 Service;
  2. any act or omission of any Third Party Provider;
  3. changes to INTERNET ATLANTIC‘s Service Area
  4. any SERVICES and features that may not be available or function correctly with CUSTOMER‘s Equipment
  5. the CUSTOMER‘s conduct, acts or omissions;
  6. any event beyond the reasonable control of INTERNET ATLANTIC including acts of God, inclement weather (including lightning), power failures, labour disputes, riots or civil disputes, war or armed conflict, any law, governmental order, decision or regulation, or order of any court or regulatory agency or tribunal of competent jurisdiction;
  7. INTERNET ATLANTIC‘s failure, for any reason, to activate the SERVICES on the activation date that the CUSTOMER requested or the Date provided to the CUSTOMER by INTERNET ATLANTIC;
  8. any defacement of, or damage to, the Service Location resulting from the attachment of any instruments, apparatus or associated wiring and or INTERNET ATLANTIC‘s Equipment and Facilities, or removal thereof.

Section 19: Limitation of Liability and Indemnification

The maximum aggregate liability of INTERNET ATLANTIC to the CUSTOMER shall be limited to direct damages in an amount not to exceed the charges paid in the three (3) Month period immediately preceding the date on which such claim first arose for the SERVICES giving rise to such claim, even if the claim is a continuing one.

Under no circumstances shall INTERNET ATLANTIC be liable to the CUSTOMER or any third party for any indirect, special, or consequential damages, including loss of profits and loss of business opportunities, that result in any way from these TERMS of Service, including the CUSTOMER‘s use of the SERVICES and or INTERNET ATLANTIC‘s Equipment and Facilities, or the CUSTOMER‘s reliance on or use of any information, Service, merchandise or material viewed or provided on or through use of the SERVICES, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in reception or transmission, or failure of performance of the SERVICES.

The CUSTOMER acknowledges and agrees that INTERNET ATLANTIC and its Employees will not be liable for any injury, death or damage to persons or property arising directly or indirectly from or relating to the 9-1-1 Service. The CUSTOMER agrees to indemnify and hold harmless INTERNET ATLANTIC and its Employees for any liabilities, claims, damages, losses and expenses (including reasonable legal fees and costs) which the CUSTOMER may suffer or incur, arising directly or indirectly out of or relating to the CUSTOMER‘s failure to obtain access to 9-1-1 Service.

Notwithstanding any other provision hereof except those expressly outlined in a separate CUSTOMER agreement, contract, subscription or addendum, neither party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages (including, without limitation, damages for lost profits, lost revenues or the cost of purchasing replacement SERVICES) arising out of the performance or failure to perform.

Section 20: Limited Warranty

INTERNET ATLANTIC makes no warranties or representations, express or implied, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability or fitness for a particular use.

We provide INTERNET ATLANTIC‘s Equipment and SERVICES on an “as is” and “as available” basis without warranties or conditions of any kind and does not warrant uninterrupted use or operation of the SERVICES.

Section 21: Legal Disputes and Governing Law

These TERMS of Service, your use of the Site and the SERVICES and all related matters are governed solely by the laws of the Province of Ontario and applicable laws of Canada. Any disputes between the parties will be within the exclusive jurisdiction of the courts in Ontario, Canada.

Section 22 General

The CUSTOMER acknowledges executing these TERMS of Service on behalf of all persons who use the SERVICES. The CUSTOMER assumes all liability for such use of the SERVICES and is responsible for ensuring that all such other users understand and comply with the TERMS and conditions of  these TERMS of Service.

The CUSTOMER acknowledges and agrees to receive communications from INTERNET ATLANTIC via email. CUSTOMER agrees that INTERNET ATLANTIC is granted rights to email CUSTOMER concerning the rules outlined in CASL (Canadian Anti-spam Legislation).

The CUSTOMER agrees not to defame or disparage INTERNET ATLANTIC, INTERNET ATLANTIC‘s logos, trademarks or trade names.

The CUSTOMER understands that INTERNET ATLANTIC will use a Third Party Provider for all or part of the Service. The CUSTOMER agrees that the CUSTOMER has no contractual relationship with the Third Party Provider and is not a third party beneficiary of any agreement between INTERNET ATLANTIC and the Third Party Provider. The CUSTOMER further agrees that the Third Party Provider shall have no legal, equitable, or other liability of any kind to the CUSTOMER.

Section 23: Confidentiality

INTERNET ATLANTIC may disclose any information with the guidelines set out in INTERNET ATLANTIC‘s Privacy Policy, as is necessary to:

  1. satisfy any legal, regulatory or government request;
  2. operate the SERVICES properly; or
  3. protect INTERNET ATLANTIC or its CUSTOMERs.
  4. The CUSTOMER may view INTERNET ATLANTIC Privacy Policy at www.internetatlantic.com.

Section 24: INTERNET ATLANTIC Acceptable Use Policy (AUP)

This appendix is part of the TERMS of Service and constitutes an agreement between INTERNET ATLANTIC Inc. (INTERNET ATLANTIC) and the CUSTOMER. This Acceptable Use Policy (AUP) governs the CUSTOMER‘s use of the SERVICES and any devices and or Equipment, including, without limitation, devices and software used in conjunction with the SERVICES provided to the CUSTOMER by INTERNET ATLANTIC as any CUSTOMER Equipment used with the SERVICES.

The Acceptable Use Policy (AUP) can be viewed HERE:

Section 25: IP Addresses 

INTERNET ATLANTIC owns all IP addresses provided to the CUSTOMER. Therefore, INTERNET ATLANTIC may modify or change such addresses at any point and shall not be required to compensate the CUSTOMER for such changes.

Section 26: Traffic Management

  1. INTERNET ATLANTIC may use various traffic management tools to support and ensure the integrity of our network & security operations to ensure the best possible experience for all INTERNET ATLANTIC CUSTOMERs.
  2. INTERNET ATLANTIC manages the integrity of the network from attacks, viruses, spam, malware, denial of service attacks and other malicious activities, including blocking various outgoing Port connections.

Section 27:  Internet Speed Tests (FTTB, Cable)

Maximum internet speeds are not guaranteed with vendor-provided equipment unless Frontier specifically supplies and verifies a unique equipment design and configuration capable of supporting speeds exceeding 1 Gbps. Actual speeds may vary due to technical factors and operational practices. The maximum download speed for a single device is constrained by its Ethernet card, which typically does not support speeds above 1 Gbps. Therefore, speeds over 1 Gbps are generally only achievable by simultaneously using three or more devices connected via multiple wired connections to reach the total maximum download speed advertised.

Permitted Testing Tools

There are many sites on the Internet that offer Internet speed tests and broadband speed tests can be performed using various methods of which many may manufacture or impact the resulting numbers for various reasons. Only INTERNET ATLANTIC networks AUTHORIZED SPEED TEST and test plans will be permitted to determine effective bandwidth utilization.

Internet Speed Tests (Third Party)

While HTML5-based speed tests are more accurate than tests that use Java and Adobe Flash. We wish to point out that multithread tests such as those used by Ookla (Speedtest.net and branded by many ISPs) don’t represent real-world network traffic especially with high bandwidth services or private MPLS links.

Section 28: Voice SERVICES

Access to Enhanced 9-1-1 Emergency Service and 911 Service Explanation and Differences with your traditional phone phone line:

Understanding the distinctions between traditional 911 emergency services and VoIP 911 services, as offered by Internet Atlantic, is crucial for ensuring your safety and the safety of those around you. Traditional 911 services automatically provide emergency operators with your location and phone number, a feature often not available with VoIP 911 services. With Internet Atlantic’s VoIP 911 service, you are responsible for providing this critical information during an emergency call. Therefore, it is imperative that customers take the initiative to familiarize themselves with these differences to be adequately prepared in case of an emergency. Internet Atlantic has detailed resources to assist in this understanding. You can learn more about the specifics of our 911 service at Internet Atlantic’s 911 Service Explanation. Additionally, to ensure you are fully prepared, it’s recommended to read through the 911 Calling Tips Section on our website for further guidance. By being informed about these differences and how to effectively use the VoIP 911 service, you enhance your ability to respond swiftly and accurately in emergency situations, which could be life-saving.

Enhanced 9-1-1 (E9-1-1) must permanently correspond to the address and municipality of the CUSTOMER’s Service Location. When dialling 9-1-1, the call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to the CUSTOMER’s address. As a result, the emergency operator will have the CUSTOMER’s telephone and address information which the emergency operator will verify with you during a 911 call.

E9-1-1 will only function if an accurate Service Location address is in the 9-1-1 database.

Telephone Listings and Directories

INTERNET ATLANTIC does not supply or remit CUSTOMER information to any directory SERVICES.

Transferring Numbers

When requesting to transfer a telephone number currently assigned from another service provider to INTERNET ATLANTIC, the CUSTOMER represents and warrants that the CUSTOMER has the right to make the request and to authorize INTERNET ATLANTIC to make the transfer-in request to the other service provider on the CUSTOMER‘s behalf and to share the CUSTOMER‘s name, telephone number, address and additional personal information relevant to the transfer request with the other service provider. In addition, the CUSTOMER agrees to complete and sign a request form if necessary.

If the CUSTOMER wants to transfer the CUSTOMER‘s telephone number to another service provider, then, provided that the CUSTOMER‘s account and telephone number are active, INTERNET ATLANTIC will process a “transfer-out” request from the CUSTOMER‘s new chosen service provider, providing that no amounts are past due.

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